Common questions
Straightforward answers about how we work and what we provide.
Frequently asked questions
What’s included in managed IT services?
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Managed IT typically includes helpdesk support, proactive monitoring, patching, device baselines, reporting, and an ongoing roadmap to keep systems stable and secure.
Do you provide 24/7 IT support?
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Yes. We offer 24/7 monitoring and support with clear escalation paths so urgent issues get handled fast.
How fast is your response time?
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Response depends on priority. We use ticket triage and SLAs so high-impact issues are addressed first, with clear communication until resolution.
Do you support both Windows and Mac environments?
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Yes. We support Windows and macOS environments, plus iOS/Android device management using practical security baselines and compliance checks.
Can you help if we already have an internal IT person?
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Yes. We offer co-managed IT—supporting your internal IT with monitoring, patching, security tooling, documentation and escalation coverage.
What cybersecurity services do you provide?
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We help with identity security (MFA/SSO guidance), endpoint protection, email security, and backup/disaster recovery planning with security-first baselines.
Do you help with Microsoft 365 or Google Workspace?
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Yes. We support migrations, tenant security, identity, device management, and ongoing optimization for Microsoft 365 and Google Workspace.
Do you support remote and in-office teams?
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Yes. We help with laptops, desktops, VPNs, cloud tools and baseline security for people working from home or in the office.
Do you offer onsite support in Macungie and Emmaus?
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Yes. We provide onsite and remote support for businesses in Allentown, Macungie, and Emmaus when needed.
How do we get started?
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Start with a quick call or message. We’ll learn about your users, devices and priorities, then recommend a practical next step (assessment, cleanup or onboarding).
Didn’t find your question? Send us a message and we’ll point you to the right next step.
Fast reply during business hours — and emergency support is available.