Everything you need for reliable, secure IT
Choose fully-managed or co-managed. Start with HaziCare™ and plug security modules as you grow.
This page gives you a high-level view of our Managed IT and Cybersecurity programs, plus cloud, device management and vCIO strategy.
To see where we can come onsite, visit Areas we serve. For common questions, check the FAQs page or go straight to Get a Quote and Contact.
Managed IT
Helpdesk, patching, monitoring, reporting with SLAs.
- Helpdesk — Omni-channel (email/chat/portal), triage SOPs, CSAT.
- Patch Management — OS & app updates with pilot rings and rollback.
- Monitoring — Endpoints, servers, network, and cloud signals.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
Cybersecurity
EDR/XDR, MFA/SSO, email security, backup/DR, vCISO.
- EDR/XDR — Managed detections, isolation, post-incident SOPs.
- Identity — MFA/SSO, conditional access, least-privilege.
- Email — Anti-spoofing/phishing, impersonation protection.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
Cloud & 365/Workspace
Migrations, identity, MDM, cost optimization.
- Migrations — Cutover or hybrid with comms plan and rollback.
- Governance — Secure baselines, DLP, retention, logging.
- FinOps — License cleanup, storage policies, rightsizing.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
Projects & Consulting
Audits, office moves, network refresh, server/cloud.
- Audits — Infrastructure, security & process scorecards.
- Moves — ISP, cabling, Wi-Fi heat maps, cutover plans.
- Servers — AD, file/print, virtualization, backup/DR.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
Device Management
Windows/Mac/iOS/Android baselines and app deploys.
- Baselines — CIS-aligned controls per platform.
- Provisioning — Autopilot/ABM zero-touch rollouts.
- Health — Drift detection, remediations, reporting.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
vCIO / Strategy
Quarterly roadmap, budget planning, measurable KPIs.
- Roadmap — Quarterly OKRs tied to business outcomes.
- KPIs — Board-friendly scorecards and actions.
- Vendors — Stack review, contracts, consolidation.
- • Faster P1 response
- • 99.9% EDR coverage
- • Baseline hardening
- • Leadership KPIs
- • 10–500 users
- • Compliance-aware teams
- • Fast-growing SMBs
Managed IT plan & simple add-ons
- Helpdesk & SLAs
- Patching & monitoring
- EDR/XDR baseline
- Leadership KPIs
- Email security+
- Backup/DR (SaaS + endpoints)
- Identity hardening
- vCISO
| Capability | HaziCare™ | Add-on | Project |
|---|---|---|---|
| Helpdesk & SLAs | ✅ | ||
| Patching & Monitoring | ✅ | ||
| EDR/XDR Baseline | ✅ | ||
| Email Security+ | 🧩 | ||
| Backup/DR (SaaS + endpoints) | 🧩 | ||
| Identity Hardening / SSO | 🧩 | ||
| Audits / Migrations / Moves | 🛠️ |
Predictable onboarding
- Assess
Light discovery: users, devices, identity, risks.
- Stabilize
Patching, EDR/XDR, baselines, backup/DR.
- Optimize
SLAs, workflows, reporting, roadmap alignment.
- Grow
New hires, office moves, projects — no chaos.
FAQs
Fully-managed vs co-managed?
We can run end-to-end or augment your in-house IT. Access, tooling, and SOPs are aligned either way.
SLA details?
P1 ≤ 15 min, P2 ≤ 1 hr, P3 same business day. Monthly KPI reports for leadership.
What tooling is included?
EDR/XDR, patching, monitoring, email security, backup/DR — plus MDM baselines.
For more general questions, see the FAQs page or contact us.
Ready for a no-pressure IT assessment?
We’ll map gaps and give you clear next steps for your locations in Allentown, the Lehigh Valley and beyond.