SupremeCare™ Core
USD 47 / per user
- Helpdesk & SLAs
- Patching & monitoring
- EDR/XDR baseline
- Leadership KPIs
Services
Managed IT & cybersecurity for Allentown SMBs
Pick the coverage you need: managed IT, cybersecurity, Microsoft 365, device management, and strategy. Simple onboarding. Clear deliverables.
Looking for managed IT services in Allentown or business IT support near Macungie, PA? Start with your area:Allentown, Macungie, Emmaus. Or browse all service areas.
This page gives you a clear overview of what we do. Open any service to see deliverables and what’s included.
Looking for locations? See Areas we serve. Want to talk first? Contact us or request a free IT assessment.
Managed IT & Core Services
Straightforward coverage for SMBs — led by our managed IT services, with security, fast support, and reporting.
Compare services
Quick comparison of deliverables — then open the service page for full details.
Overview
Managed IT Services
Helpdesk, patching, monitoring, and reporting — with clear SLAs and predictable processes.
Helpdesk workflowsProactive maintenanceLeadership KPIs
Key modules
- Helpdesk — Omni-channel support (email/chat/portal) with triage SOPs and CSAT.
- Patch Management — OS + app updates using pilot rings, maintenance windows, and rollback plans.
- Monitoring — Endpoint, server, network, and cloud signals with actionable alerts.
Outcomes
- • Fewer recurring tickets
- • Predictable patching & uptime
- • Clear SLAs + leadership visibility
Best for
- • Teams that want proactive IT (not reactive)
- • SMBs that need consistency + reporting
Typical timeline
Stabilize in 2–4 weeks
Overview
Cybersecurity
EDR/XDR, identity hardening, email security, and backup/DR — designed for SMB risk reduction.
EDR/XDR coverageIdentity hardeningBCP/DR playbooks
Key modules
- EDR/XDR — Managed detections, isolation, and response runbooks.
- Identity — MFA/SSO, conditional access, and least privilege.
- Email — Anti-phishing/impersonation controls plus SPF/DKIM/DMARC alignment.
Outcomes
- • Reduced phishing & account risk
- • Faster detection + response
- • Backups you can actually restore
Best for
- • Compliance-aware SMBs
- • Teams targeted by phishing/ransomware
Typical timeline
Baseline in 2–3 weeks
Overview
Cloud & Microsoft 365
Migrations, tenant security baselines, device enrollment, and cost optimization for 365/Workspace.
Tenant securityLicense hygieneAutomation
Key modules
- Migrations — Cutover or hybrid with communication plan + rollback.
- Governance — Secure baselines, retention, audit logs, and DLP guidance.
- FinOps — License cleanup, storage policies, and rightsizing.
Outcomes
- • Smoother collaboration + sharing control
- • Cleaner tenants & access
- • Recoverability beyond recycle-bin
Best for
- • M365/Workspace migrations or cleanup
- • Teams with file sprawl + permission issues
Typical timeline
Migrations often 4–7 weeks
Overview
IT Projects & Consulting
Audits, network refresh, office moves, and server/cloud modernization — planned and delivered cleanly.
Security auditsNetwork redesignServer refresh
Key modules
- Audits — Infrastructure, security, and process scorecards with a remediation plan.
- Moves — ISP, cabling, Wi-Fi planning, and cutover execution.
- Servers — AD, file/print, virtualization, and backup/DR modernization.
Outcomes
- • Runbooks + rollback plans
- • Clean cutovers with less downtime
- • As-built docs & handover
Best for
- • Network refresh / office moves
- • Audits, migrations, or decommissions
Typical timeline
Depends on scope
Overview
Device Management (MDM)
Windows/Mac/iOS/Android configuration baselines, compliance, and app deployment with reporting.
Baseline configCompliance checksApp catalogs
Key modules
- Baselines — Security controls per platform (policy + configuration standards).
- Provisioning — Autopilot/ABM zero-touch rollouts and enrollment flows.
- Health — Drift detection, remediations, and compliance reporting.
Outcomes
- • Standardized devices with less drift
- • Faster onboarding/offboarding
- • Compliance reporting you can prove
Best for
- • Hybrid fleets (Windows/Mac/iOS/Android)
- • Teams needing zero-touch enrollment
Typical timeline
Baselines in 1–2 weeks
Overview
vCIO / IT Strategy
Quarterly roadmap, budget planning, vendor alignment, and measurable KPIs for leadership.
RoadmapsBudgetingRisk register
Key modules
- Roadmap — Quarterly OKRs tied to business outcomes.
- KPIs — Board-friendly scorecards with action plans.
- Vendors — Stack review, contracts, and consolidation opportunities.
Outcomes
- • Roadmap tied to business goals
- • Budget clarity & vendor control
- • KPIs that leadership understands
Best for
- • Owners/leadership wanting direction
- • Teams tired of ad-hoc IT decisions
Typical timeline
Roadmap in 30–45 days
Pricing & ROI
Estimate cost based on user count and modules — then we confirm after discovery.
SupremeCare™
Managed IT plan & simple add-ons
MonthlyYearly save 15%
Security Add-ons
à-la-carte
- Email security+
- Backup/DR (SaaS + endpoints)
- Identity hardening
- vCISO
Projects
fixed / T&M
- Audits & moves
- Network refresh
- Cloud migrations
ROI quick look
Est. monthly spend:USD 2,820Security lift: EDR + MFA baselineProductivity: ↓ P1 to ≤15 min
FAQs
Fully managed vs co-managed?
We can run IT end-to-end or support your in-house team. Tooling, access, and SOPs are aligned either way.
How do SLAs work?
We define priorities (P1/P2/P3), response targets, and escalation. You also get regular KPI reporting.
Can we start small and add modules?
Yes. Most clients start with core managed IT, then add security and cloud/device modules as needs grow.
More questions? Visit FAQs or contact us.