Managed IT
Hum aapka day-to-day IT chalatay hain: tickets, patching, monitoring, security baselines — taake aapki team ka focus business par rahe.
Ticketing that actually solves problems
Hamari helpdesk workflows first-contact resolution par focus karti hain. Email/chat/portal se ticket aaye — triage SOPs se priority set hoti hai, aur automation repetitive tasks ko khud handle kar leti hai. Aapko monthly CSAT aur SLA dashboards miltay hain jisse leadership ko real picture nazar aati hai.
Standardized endpoints = fewer surprises
Windows/macOS devices par hardened baselines, auto patching, app catalogs aur EDR — is se drift kam hota hai, aur incidents ka blast radius control me rehta hai. Backup checks aur test restores ki wajah se recovery predictable hoti hai.
Common pain points
- • Tickets bounce between people; no ownership or SLA
- • Endpoints drift — missing patches, outdated apps
- • On/Offboarding slow; access errors
- • Leadership lacks KPIs and risk visibility
Business outcomes
- ✅ Clear SLAs with first-contact resolution
- ✅ Hardened baselines & predictable patching
- ✅ Checklist-driven hires/leavers same-day
- ✅ Exec-ready KPIs; audits become easy
What’s included
Helpdesk
Omni-channel support with triage & CSAT.
Patching & Monitoring
Automated updates + health checks.
Baseline Security
EDR, encryption, firewall, MFA guidance.
Backup Checks
Daily verification + quarterly restores.
Lifecycle
Fast, compliant on/offboarding.
Reporting
Ticket, asset, patch & risk KPIs.
In action
Delivery process
Users, devices, identity, risks.
- • Access & tooling
- • Initial risk register
Patching, EDR, backup/DR, baselines.
- • Patch rings
- • EDR policies
SOPs, automation, self-service.
- • KB + runbooks
- • Automation backlog
QBRs, roadmap, budget planning.
- • QBR deck
- • OKRs
Deliverables
- • SOPs
- • Asset inventory
- • Monthly KPI pack
- • Backup & security status
- • Roadmap & budget view
Primary tooling
Customer stories
“Onboarding ab hours me hota hai, days me nahi.”
“Finally SLAs aur visibility hai — chaos khatam.”