SupremeITExperts
Next-gen Managed IT for US SMBs

Managed IT, Cybersecurity & Cloud for US businesses

24/7 helpdesk, proactive monitoring, and real security — at a fixed monthly fee.

<15 min
P1 response target
99.9%
EDR/XDR coverage
24/7
Helpdesk & monitoring
Fiber optics
Cloud & devices
About

We keep your business running — and secure

We act as your IT department, or augment your in-house team, with real SLAs, documented SOPs, and transparent reporting leadership actually reads.

Playbooks

Documented SOPs for repeatable results

Visibility

Monthly KPIs leadership actually reads

Security-first

Baseline hardening + EDR/XDR + backup/DR

Server rack
Monitoring
IT team
Services

Everything an SMB needs — nothing you don’t

Choose fully-managed or co-managed. We’ll meet you where you are and raise your baseline fast.

Managed IT

Helpdesk, patching, monitoring, reporting with SLAs.

  • Helpdesk workflows
  • Proactive maintenance
  • Monthly KPIs

Cybersecurity

EDR/XDR, MFA/SSO, email security, backup/DR, vCISO.

  • EDR/XDR coverage
  • Identity hardening
  • BCP/DR playbooks

Cloud & 365/Workspace

Migrations, identity, MDM, cost optimization.

  • Tenant security
  • Licensing hygiene
  • MDM baselines

Projects & Consulting

Audits, office moves, network refresh, server/cloud.

  • Network redesign
  • Server refresh
  • Zero-trust rollout

Device Management

Windows/Mac/iOS/Android baselines + app deploys.

  • Baseline config
  • App catalogs
  • Compliance checks

vCIO / Strategy

Quarterly roadmap, budget planning, measurable KPIs.

  • Roadmaps
  • Budgeting
  • Risk register
Case Studies

Outcomes your team actually feels

Site work
Rack
Faster P1 handling

First response down to ≤12 min with SOPs and queue hygiene.

Monitoring
Fleet visibility

99.9% EDR coverage + leadership KPIs that tell the truth.

Team
Work
Cloud
Onboarding without chaos

MDM baselines in 10 days; predictable new-hire workflow.

Process

A simple, measurable onboarding

  1. Assess

    Light discovery of users, devices, identity, risks.

  2. Stabilize

    Patch, EDR/XDR, baselines for M365/Google, backup/DR.

  3. Optimize

    Helpdesk SLAs, workflows, reporting, roadmap alignment.

  4. Grow

    New hires, office moves, cloud projects — predictable outcomes.

Onsite work
Trust

Security-first and SLA-backed

SLA

P1 ≤ 15 min, P2 ≤ 1 hr, P3 same day

Coverage

99.9% EDR/XDR on managed endpoints

MDM

Windows/Mac/iOS/Android baselines & compliance

Areas we serve

Onsite & remote support in DE & PA

Wilmington, DE
Philadelphia, PA
Allentown, PA