Managed IT Services in Allentown, PA — Fast, Friendly, Fixed-Fee
24/7 helpdesk, proactive monitoring, and real security — built for local SMBs in Allentown, Macungie & Emmaus.
We keep your business running — and secure
We act as your IT department, or augment your in-house team, with real SLAs, documented SOPs, and transparent reporting leadership actually reads.
Documented SOPs for repeatable results
Monthly KPIs leadership actually reads
Baseline hardening + EDR/XDR + backup/DR
Everything an SMB needs — nothing you don’t
Choose fully-managed or co-managed. We’ll meet you where you are and raise your baseline fast.
Managed IT
Helpdesk, patching, monitoring, reporting with SLAs.
- Helpdesk workflows
- Proactive maintenance
- Monthly KPIs
Cybersecurity
EDR/XDR, MFA/SSO, email security, backup/DR, vCISO.
- EDR/XDR coverage
- Identity hardening
- BCP/DR playbooks
Cloud & 365/Workspace
Migrations, identity, MDM, cost optimization.
- Tenant security
- Licensing hygiene
- MDM baselines
Projects & Consulting
Audits, office moves, network refresh, server/cloud.
- Network redesign
- Server refresh
- Zero-trust rollout
Device Management
Windows/Mac/iOS/Android baselines + app deploys.
- Baseline config
- App catalogs
- Compliance checks
vCIO / Strategy
Quarterly roadmap, budget planning, measurable KPIs.
- Roadmaps
- Budgeting
- Risk register
Outcomes your team actually feels
First response down to ≤12 min with SOPs and queue hygiene.
99.9% EDR coverage + leadership KPIs that tell the truth.
MDM baselines in 10 days; predictable new-hire workflow.
A simple, measurable onboarding
- Assess
Light discovery of users, devices, identity, risks.
- Stabilize
Patch, EDR/XDR, baselines for M365/Google, backup/DR.
- Optimize
Helpdesk SLAs, workflows, reporting, roadmap alignment.
- Grow
New hires, office moves, cloud projects — predictable outcomes.
Security-first and SLA-backed
P1 ≤ 15 min, P2 ≤ 1 hr, P3 same day
99.9% EDR/XDR on managed endpoints
Windows/Mac/iOS/Android baselines & compliance