Quick answers, zero fluff
Everything you need to know about our managed services, security, cloud, and billing.
GeneralWhat’s the difference between Fully-managed and Co-managed IT?
What’s the difference between Fully-managed and Co-managed IT?
Fully-managed means we run your end-to-end IT with tooling, SOPs, and SLAs. Co-managed means we augment your in-house team to improve workflows, coverage, and reporting. Roles and access are defined in the SOW.
Link to this answerGeneralHow long does kickoff take?
How long does kickoff take?
Discovery starts the same week. Baselines (patching, EDR/XDR, MDM, backup/DR) typically land in 7–10 business days. You’ll see quick wins in week one.
Link to this answerGeneralWhat company sizes do you support?
What company sizes do you support?
We focus on SMB/SME teams from 10–500+ users across Wilmington, DE; Philadelphia, PA; and Allentown, PA.
Link to this answerManaged ITWhich helpdesk channels are available?
Which helpdesk channels are available?
Email, chat, and portal — all feed a central queue with triage SOPs and CSAT. Leadership KPIs are shared monthly.
Link to this answerManaged ITWhat SLAs do you commit to?
What SLAs do you commit to?
P1 ≤ 15 minutes first response, P2 ≤ 1 hour, P3 same business day. We track MTTR and reopen rate to keep quality high.
Link to this answerSecurityWhat EDR/XDR coverage do you target?
What EDR/XDR coverage do you target?
For managed endpoints we target 99.9% EDR/XDR coverage. Isolation, investigation, and post-incident SOPs are included.
Link to this answerSecurityWhat’s included in email security?
What’s included in email security?
MFA/SSO, phishing/impersonation defense, DKIM/SPF/DMARC hygiene, quarantine workflows, and user-reported phishing handling.
Link to this answerSecurityHow do you handle backup and disaster recovery?
How do you handle backup and disaster recovery?
We protect endpoints and SaaS (Microsoft 365/Google). Retention policies are set and quarterly restore drills are performed.
Link to this answerCloudWill our Microsoft 365/Google migration cause downtime?
Will our Microsoft 365/Google migration cause downtime?
We use staged cutovers with rollback plans. Mail flow toggles during off-hours and user comms are templated to minimize disruption.
Link to this answerCloudCan you optimize our licensing costs?
Can you optimize our licensing costs?
Yes — inactive user cleanup, SKU right-sizing, and storage policies. We review cost and security together each month.
Link to this answerBillingHow do you price managed services?
How do you price managed services?
Per-user managed plan (HaziCare™) plus à-la-carte security add-ons. Projects are fixed-bid or T&M. Yearly billing typically saves ~15%.
Link to this answerBillingWhat does the contract and exit look like?
What does the contract and exit look like?
Simple MSA/SOW. At exit we hand over documentation, admin access, and playbooks — no lock-in tooling.
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