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Managed ITWhich helpdesk channels are available?
Managed IT
Which helpdesk channels are available?
Email, chat, and portal — all feed a central queue with triage SOPs and CSAT. Leadership KPIs are shared monthly.
Link to this answerManaged ITWhat SLAs do you commit to?
Managed IT
What SLAs do you commit to?
P1 ≤ 15 minutes first response, P2 ≤ 1 hour, P3 same business day. We track MTTR and reopen rate to keep quality high.
Link to this answer