FAQs
Quick answers, zero fluff
Everything you need to know about our managed services, security, cloud, and billing.
3 results
GeneralWhat’s the difference between Fully-managed and Co-managed IT?
General
What’s the difference between Fully-managed and Co-managed IT?
Fully-managed means we run your end-to-end IT with tooling, SOPs, and SLAs. Co-managed means we augment your in-house team to improve workflows, coverage, and reporting. Roles and access are defined in the SOW.
Link to this answerGeneralHow long does kickoff take?
General
How long does kickoff take?
Discovery starts the same week. Baselines (patching, EDR/XDR, MDM, backup/DR) typically land in 7–10 business days. You’ll see quick wins in week one.
Link to this answerGeneralWhat company sizes do you support?
General
What company sizes do you support?
We focus on SMB/SME teams from 10–500+ users across Wilmington, DE; Philadelphia, PA; and Allentown, PA.
Link to this answer